Nothing makes me want to crawl out of my skin faster than hearing, ‘Because we’ve always done it this way.’ In a corporate world that depends on innovation to thrive, curiosity and a willingness to shake things up are what truly move the needle. In my experience as a designer, I’ve often faced the challenges of siloed processes where design is treated as a separate, final step rather than a crucial part of the creative journey. I vividly recall one project where, despite countless hours invested in a brand’s visual identity, the creative direction ultimately deviated from the original intent because the design team was brought in too late to influence the outcome. These frustrations have made me deeply appreciate the value of integrated teams, where collaboration across all departments leads to more cohesive and powerful work.
In today’s rapidly evolving creative landscape, the importance of collaborative teams and de-siloing design departments is becoming increasingly clear. As agencies seek to break down barriers between creative, strategy, and design, the role of design has shifted from a final aesthetic touch to a core driver of the entire process. At McCann NY, design is not just a service but an integral part of the creative journey, embedded within the agency’s core teams. By fostering cross-department collaboration, McCann has created a culture where design not only informs the work but also elevates it, challenging traditional agency models. This approach has resulted in more cohesive brand identities and inventive campaigns that drive meaningful client outcomes. I was thrilled to chat with McCann New York’s Shayne Millington, chief creative officer (left), and Matt van Leeuwen, head of design (right), to discuss the transformative impact of de-siloing design within McCann and the lessons other agencies can learn from their approach.
In what ways does McCann Design integrate design processes throughout the agency and within various departments?
Shayne Millington (SM):
At McCann, design is not an afterthought. It’s not just there to make things look pretty or to dress up a deck at the end of a project. From day one, our goal has been to make design a true partner in the creative process.
We are becoming more visually driven, so design has become a necessity rather than a nice to have. It is crucial to a brand or agency’s success. Our team of about 20 designers is deeply embedded within the agency. They are present in every corner of our business, from new business pitches to social strategy.
To make sure the practice is integrated, you can’t overlook where they are physically placed within the agency. That is why our designers sit alongside our creatives—at the center of where everything happens. This isn’t a separate department tucked away somewhere. It’s an integral part of our creative brain, collaborating closely with the teams to shape work that’s both visually compelling and conceptually powerful.
For us at McCann, design is about making things that challenge people to look twice, experience things deeper, and connect with brands in unexpected ways.
How does McCann Design’s de-siloing approach challenge the traditional agency model, and what specific benefits have you observed from integrating design across all aspects of your work?
Matt van Leeuwen (ML):
In the traditional agency model, design and creative operate separately or not at all. And often times, the design team is siloed and brought in after the fact. On the other hand, if you’re working with a brand design agency, what often happens is that they will design the brand identity, then hand it off to the creative agency, who will take it and often times break the rules by giving it its own spin. It’s not efficient. Coming from a branding background, the disconnect comes when the work is different than what we designers intended.
SM:
At McCann, we knew we wanted to take a different approach. With timelines getting shorter, we noticed that the craft and experimentation were starting to become an afterthought. So we took a different yet simple approach. We combined creativity and design under one roof with McCann Design embedded within the creative teams. We’ve brought on some of the best brand designers in the industry and have created culture-defining work for our clients like TJ Maxx with its first custom font inspired by its logo, Smirnoff’s entire global design system, and the Last Prisoner Project’s Pen to Right History campaign.
ML:
It creates exciting work, but also new ways of working and types of work. We are currently helping multiple clients with the design of their brand identity. When you combine that, with crazy cool creative ideas, the sky is the limit.
In an industry often segmented by specialized departments, how has McCann Design’s commitment to removing silos transformed the way you collaborate internally and deliver value to clients?
SM:
Designers are some of the most conceptual people in the industry. We include design from the beginning of every project. From conception to execution, it’s a collaboration between the teams. It allows for greater debate and challenges the work and learning on both sides. You start to see the lines blur and that is when you know it is working.
The success of this is creating new opportunities within the agency. We have begun to take on design specific assignments and are entering new areas with our client’s business. In the last year, we have been embedded in all of our clients’ design systems and brand architecture.
ML:
I think of creative and design as cross-pollination, inspiring and challenging each other. For the client, design is an awesome added value; we can truly look at a client’s brand in a holistic manner. From the communication side and the purer brand side, we are bridging those worlds.
Can you share a case study or project where de-siloing had a significant impact on the outcome? What lessons did you learn from that experience that could inform other agencies looking to make similar changes?
ML:
Our work for TJ Maxx on their visual identity is a great example of creative and design collaboration from the beginning. Surprisingly it didn’t start as an identity exercise. Our work was born out of our campaign work. We noticed that the retail space TJ Maxx was operating in, was flooded with Helvetica typography. So we wanted to change that – especially as designers, we wanted to create something unique and ownable for the brand. We proposed something simple; a bespoke typeface, born out of their iconic wordmark.
The simplicity of the typeface, designed with Jeremy Mickel, forced us to revisit the identity. We couldn’t typeset things the old way. Step by step, we are working through the visual world of TJ Maxx, ultimately resulting in new brand guidelines. In parallel, we are developing campaigns in the same new look. It’s extremely exciting, the way this all comes together.
To me, it’s living proof that silos don’t have to exist, but we can operate fluidly.
SM:
Another great example is our most recent work for the New York Lottery. As its agency of record for the last decade, we’ve produced some of the category’s most impactful campaigns. Now, we are incorporating ideas around the design for the scratch cards (most recently for the “Grande” games) that align with the creative communication allowing for a much more holistic and surprising way to engage with the brand.
As agencies continue to evolve, what do you believe are the most pressing challenges to fully integrating design across all functions, and how is McCann Design addressing these challenges?
SM:
One of the most pressing challenges is breaking down the siloes between departments and fostering a culture where design isn’t just an afterthought – it’s a core driver of the creative. When you include more creative voices in the conversation, something amazing happens. It ignites the culture of the agency. The conversations get richer and the solutions become more unexpected. You can move quicker, and the community grows. It’s because you are bringing new experts with new capabilities and new energy to the table, which allows for impactful creativity to flourish.
In the last two years, with Matt heading up the McCann Design practice, we’ve done that. Built design from the ground up – the team, the capabilities – a home for design to shine and a culture where design is celebrated.
ML:
It’s very hard to explain the amount of craft and time that goes into design. The development of a visual narrative, the workings of color, typography, and image. It’s a delicate exercise that doesn’t always abide by the same timeframe of let’s say a campaign idea. So, time. Time to develop, tinker, and play, is of extreme importance. I like to say that design is a playground. We don’t have a house style. We don’t operate within a fixed framework. Every project is unique with its own set of challenges. With all those variables, it’s important to create time to make the best work. If we truly are creating a playground for design, we need to make the time to play.
Bring design into the process as early as possible. This gives designers the time they need to create and iterate throughout the creative process.
How does the de-siloing of design at McCann Design influence your agency’s creative process and strategic thinking? What role does leadership play in fostering a culture of integration and collaboration?
SM:
As soon as a project kicks off, my first question is – where is design? I bring them in from the beginning and they are with us for the journey. Collaboration across all departments is key to getting the best creative product.
McCann Design has been recognized by Fast Company’s Innovation by Design Awards, MONOCLE’s Design Awards, and leading industry creative accolades like ADC’s Best in Show, Designism, Best of Discipline in Typography, Cannes Lion for Design Driven Effectiveness, Epica’s Grand Prix, and One Show’s Best of Discipline, to name a few, and there’s no doubt that their approach to collaborative creativity is a reason for these accolades.
I’m all about tearing down walls, and I have no doubt that more agencies and big corporations will follow suit—especially with today’s remote, agile workforce making it easier than ever to rethink how we work together.